Return Policy

At Sand Surf Co., we understand that shopping online isn't always easy. If something isn't quite right, we're happy to help.

Return Eligibility

We gladly accept returns on full-priced merchandise within 14 days of delivery for online orders and 14 days from the date of purchase for in store purchases.

To be eligible for a refund:

• Items must be postmarked within 14 days of receiving your order.
• Items must be returned in their original condition.
• All original tags and sanitary liners must be attached.
• Items must be unworn, unwashed, and free of stains, odors, makeup, sunscreen, deodorant marks, pet hair, or any other signs of wear.

Once your return has been received and inspected, approved refunds will be issued to the original form of payment.

Sand Surf Co. reserves the right to deny any return that does not meet these requirements. Items returned used, soiled, worn, or damaged in any way will not be refunded and will be returned to the sender at the sender's expense. You will be notified via email if your returned item is not suitable for a refund.

Return Shipping

Return shipping costs are the responsibility of the customer.

For your convenience, you may request a prepaid return shipping label from Sand Surf Co. The cost of the prepaid return label is $10, which will be deducted from your refund.

Original shipping charges are non-refundable and will not be included in your refund.

We recommend using a trackable shipping service and retaining proof of postage, as Sand Surf Co. cannot issue refunds for returns that are lost in transit.

Exchanges

We are happy to offer exchanges on eligible full-priced merchandise.

Customers are limited to one exchange per order. If you wish to return an item after your first exchange has been completed, your return will be issued as store credit only, provided it meets all return eligibility requirements.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• All sunglasses.
• All items purchased on sale or at a discounted price, including items purchased during storewide or promotional sales.
• Gift cards.

Questions?

If you have any questions, please contact us at:

customerservice@sandsurf.co

Shipping

Orders are processed Monday through Friday.

• Orders placed before 2:00 PM EST, Monday–Friday are shipped the same business day.
• Orders placed after 2:00 PM EST will be shipped the next business day.
• Orders placed on Saturday or Sunday will be shipped on Monday (or the next business day if Monday is a holiday).
• Orders placed using free shipping promotions will be shipped via USPS First Class.
• Sale items may require 2–3 business days for processing before shipment.

While we strive to ship all orders as quickly as possible, shipping and delivery timeframes are estimates and are not guaranteed. Once your order has been accepted by the shipping carrier, Sand Surf Co. is not responsible for carrier delays, weather events, service interruptions, or other circumstances outside of our control.

Online Promotions

Offers received through the online prize wheel are valid for online purchases only.

Return Address

Sand Surf Co.
5218 Bridge Street
Tampa, FL 33611

Thank you for shopping small!