Sand Surf Co. Return, Shipping & General Policy
At Sand Surf Co. We understand that online shopping may be tricky so we allow returns up to 14 days after online purchases & 14 days from purchase for in store purchases too. Refunds or exchanges are available for all full-priced items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order.
Items must be returned in their original condition including tags and sanitary labels. Once Sand Surf Co. has received your returned package, all returned items will be inspected before a refund is issued. Sand Surf Co. reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Sand Surf Co. will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
If customer chooses to exchange an item, the limit of exchanges is one exchange. After one exchange the sale is final.
Gift Certificates expire a year after purchase.
ALL SALE ITEMS ARE FINAL SALE.
Online prize wheel is online is valid for online orders only.
Orders placed Monday - Friday before 2 PM will be shipped same day.
Orders placed Monday - Friday after 2 PM will be shipped next day.
Orders placed Saturday + Sunday will be shipped on Monday.
Orders placed using free shipping codes will be shipped USPS First Class.
Please note that we have been advised through the postal system that there are slight delays due to Covid-19. Given the world wide disruption please be aware that once the package leaves the shop we no longer have control over the item.
Sand Surf Co.